Refund policy

RETURN POLICY

Our Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • Unopened/Unused Products: Items must be unopened, unused, and in their original packaging. No restocking fee applies.
  • Opened Products: Items that have been opened but remain unused will incur a 15% restocking fee.
  • Used Products: Items that have been used cannot be returned without prior written approval. Please contact us to discuss the reason for the return.

A receipt or proof of purchase is required for all returns.

How to Start a Return

To initiate a return, contact us at s u p p o r t@artifactbrand.com. (Contact details are spaced to deter spam; please adjust when contacting us.) Once your return is approved, we will provide instructions on how and where to send your package.

Customers are responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item received.

Returns must be shipped to:

Artifact LLC
Three Hundred Thirty-Three S. State St., Ste V #334
Lake Oswego, OR 97034

(Address numbers spelled out to deter spam; please adjust when contacting us.)

Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately at s u p p o r t@artifactbrand.com (contact details are spaced to deter spam; please adjust when contacting us) if:

  • The item is defective.
  • The item is damaged.
  • You received the wrong item.

We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

We do not accept returns on the following:

  • Used items without prior written approval.
  • Sale items.
  • Gift cards.

If you have questions or concerns about your specific item, please contact us.

Exchanges

If you wish to exchange an item, the fastest method is to return the original item following our return process and make a new purchase for the replacement.

Refunds